Due to the current order volume, once your order is submitted, we’re unable to make any changes. This includes updates to your shipping address, product selection, or other details. To avoid any issues, please take a moment to review your order carefully, including the correct shipping information, item selection (like color or size), and quantities.

Personalized items may be edited within a 24 hour window of the order being placed. Please call (503)-747-6141 or email: info@jonessportsco.com

Thank you for your understanding! 

Order your custom embroidered product by Dec. 2nd to ensure it arrives in time for the holidays! Orders placed by this date are guaranteed to ship by Dec. 16th.

*Delivery estimate by FedEx and USPS. Jones Sports Co. cannot guarantee delivery.

Due to the holidays, we are extending our return window to ensure you have the best gift giving experience possible! We will accept returns & exchanges on purchases made during the Black Friday sales event through January 8th, 2025. 

Items with personalization cannot be returned or exchanged. Final sale items cannot be returned or exchanged.

Click here for Returns & Exchanges portal.

Total set up fee: $100.
- Digitization: $50
- Unique logo sizing and machine time: $50

Customer will receive an initial mock up.
- Allowed one free edit.

Vector file must be provided.
- .AI or .EPS

Contact Us Here »

Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment. 

If you need to rush the customization of your product, please give us a call: 503-747-6141

Please refer to the Production Time for questions regarding order status.

Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.

All items purchased during the Final Sale event are sold as-is and are not eligible for return, refund, or exchange. By purchasing a final sale product, the customer acknowledges and agrees to these terms. Failure to adhere to these conditions will not warrant any form of reimbursement or compensation.

Visit the Blind Draw Sale page to learn more. Blind Draw Sale

Promotion discounts are not applied to Jones collaboration products.

Discounts typically are applied when a product is added to your cart, unless a promo code is advertised during a sales promotion.

In the event of a Buy One Get One promotion, whether it's a clearly stated promotion or hidden in the shopping cart, the customer is subject to Jones Sports Co's discretion. The customer may be asked to return both items involved in the promotion or subject to a limited refund amount. Call or email Jones Sports Co. with any questions or concerns.

Please store the golf bag either laying flat on the ground or standing straight up without deploying the legs. Do not use stand mechanism on hardwood floors or concrete.

Watch Video: HERE

Watch Video: HERE