Customer Service
Customer Service
Returns & Exchnages
Items with personalization cannot be returned or exchanged. Final sale items cannot be returned or exchanged.
Custom Logo Personalization
Total set up fee: $100.
- Digitization: $50
- Unique logo sizing and machine time: $50
Customer will receive an initial mock up.
- Allowed one free edit.
Vector file must be provided.
- .AI or .EPS
Contact Us Here »
Personalized orders enter production in the order received. Selecting a faster shipping method will only change the speed at which the completed item is shipped to you. Additional rush charges can be applied if an order needs immediate attention and shipment.
If you need to rush the customization of your product, please give us a call: 503-747-6141
Please refer to the Production Time for questions regarding order status.
Limited Warranty
Jones Sports Company warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Should your Jones product fail to perform for either the above reasons, we will at our option, repair it or replace it with an equivalent product at no charge.
Final Sale
All items purchased during the Final Sale event are sold as-is and are not eligible for return, refund, or exchange. By purchasing a final sale product, the customer acknowledges and agrees to these terms. Failure to adhere to these conditions will not warrant any form of reimbursement or compensation.
Blind Draw Sale
Visit the Blind Draw Sale page to learn more. Blind Draw Sale
Sale Promotions
Promotion discounts are not applied to Jones collaboration products.
Discounts typically are applied when a product is added to your cart, unless a promo code is advertised during a sales promotion.
In the event of a Buy One Get One promotion, whether it's a clearly stated promotion or hidden in the shopping cart, the customer is subject to Jones Sports Co's discretion. The customer may be asked to return both items involved in the promotion or subject to a limited refund amount. Call or email Jones Sports Co. with any questions or concerns.
How To's
Please store the golf bag either laying flat on the ground or standing straight up without deploying the legs. Do not use stand mechanism on hardwood floors or concrete.
Watch Video: HERE
Contact Us
General Inquiries
If you would like to get in touch with us, please fill out this form. Once submitted, our team will reach out to you shortly.
Wholesale Inquiries
For all current and prospective wholesale accounts, please fill out this form to get in contact with a sales representative. Once submitted, our team will reach out to you shortly.
Warranty Form
For online customers, please fill out this form to submit your warranty claim. Once submitted, our team will reach out to you shortly.